Return and Refund Policy

We want you to love what you ordered. If something is not right, here is how returns and exchanges work.

Return window

You can request a return or exchange within 14 days of the delivery date.

Conditions

Items must be unworn, unwashed, with all tags attached and in the original packaging. Items with signs of wear, perfume, makeup or alterations cannot be accepted.

Final sale items

Sale items, accessories, and custom or made to order pieces are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

How to start a return

Send us a message through the Contact page with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send items back before receiving these instructions.

Return shipping

Return shipping costs are paid by the customer unless the item was damaged, defective or not what you ordered. We recommend using a tracked service, as we cannot refund items that are lost on the way back to us.

Refunds

Once we receive and inspect the item, we will refund the price of the item to your original payment method within 5 to 10 business days. Original shipping fees are not refunded. Your bank or card issuer may take a few extra days to show the refund.

Exchanges

If you need a different size or colour, tell us when you start the return. Exchanges depend on stock. If the item you want is not available, we will issue a refund instead.

Damaged or wrong items

If your item arrived damaged or we sent the wrong item, contact us within 7 days of delivery with photos and we will send a replacement or a full refund, including shipping.